Privacy Policy

H2O Nail & Wax Studio ("we," "us," or "our") is committed to protecting your privacy and safeguarding your Personally Identifiable Information (PII). This Privacy Policy explains how we collect, use, and share information from individuals who visit our website, use our services, submit online forms, join waitlists, book appointments, or otherwise interact with us ("Consumers").

1. Information We Collect

Personal Information. When you interact with our website, forms, booking tools, waitlists, promotions, or services, we may collect personal information you voluntarily provide, including your name, email address, phone number, appointment or service details, communication preferences, and any other information you choose to provide.

Automatically Collected Information. We may automatically collect data such as your IP address, browser type, device type, pages visited, and general website usage information. We may use cookies and similar technologies to improve your browsing experience, analyze performance, and support website functionality.

2. How We Use Your Information

We use the information we collect to provide salon services, schedule and manage appointments, respond to inquiries, process form submissions, manage waitlists, send appointment updates, send service-related communications, provide customer support, improve website functionality, and deliver promotional communications when you have opted in.

3. Sharing Your Information

We do not sell your Personally Identifiable Information. We do not sell or share your personal information, email address, phone number, or SMS consent information with third parties for their own marketing or promotional purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

We may share limited information with trusted service providers who help us operate our business, such as booking platforms, payment processors, email or messaging providers, website hosting providers, form management tools, analytics providers, or customer communication systems. These providers are only permitted to use information as needed to perform services on our behalf.

4. Your Rights and Choices

• You may opt out of SMS/text messages at any time by replying STOP.
• You may request SMS help at any time by replying HELP.
• You may unsubscribe from promotional emails using the unsubscribe link in marketing emails, when available.
• You may contact us to access, correct, or update your personal information.
• You may request deletion of your personal information, subject to legal, payment, booking, fraud prevention, or business recordkeeping obligations.
• You may request a copy of your personal data in a structured format where required by applicable law.

5. Data Security

We take reasonable administrative, technical, and organizational steps to help protect the personal information we collect. However, no website, online service, email system, or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website or communications may link to or use third-party services, including booking platforms, payment processors, social media platforms, email providers, SMS providers, analytics tools, and website hosting providers. These third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites or services.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes. Any updates will be posted on this page with a revised "Last Updated" date.